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1.0

Hi there.

I ordered 2 bags at the start of May 2015 with Opticsplanet.com. One was supposed to be ready for shipment after 7 days, the other one estimated to ship within 14-23 days. Because I did NOT receive any updates from Opticsplanet.com on my order status, I had to proactively chase my order status multiple times. Apparently one of the items was on backorder with the manufacturer, which had an ETA of 22 August 2015. This is now over 1 week ago - and again no info from Opticsplanet.com. I have to chase the status.

I have complaint to their Facebook page and my comments got deleted.

This is probably one of the worst customer service experiences I ever had.

I am awaiting another reply or will ask for a refund. this is a bit disappointing as I will loose money because I am an international customer.

Thanks. Kerstin

Reason of review: Problem with delivery.

Preferred solution: Deliver product or service ordered.

Opticsplanet Cons: Item not delivered, Customer service and fulfillment.

Location: Sydney, New South Wales

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Guest

I struggle to relate to these comments as I Have only had wonderful experiences from Opticsplanet. Was referred by my father in law and over all am completely happy with several purchasing experiences.The only complaint I have is that their reviews are a bit confusing.

I managed to find a different night vision review from www.pointoptics.com/night-vision-gogglesAs a result I purchased the Armasight Spark Night Vision Goggles. Opticsplanet is even offering free 2 day shipping.

OpticsPlanet

We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority.

We apologize for the inconvenience and frustration this issue may have caused you. Unfortunately, some of our inventory does indeed come from the manufacturer and extended back order times are expected on popular items.

This being said the information that you were provided with is all the information we obtained from the manufacturer at the time. We completely understand the frustration and inconvenience this can cause our customers; that we truly try to obtain and provide our customers as much updated information we may receive from the manufacturer.

Nonetheless, this does not justify the fact that we did not provide an update on the estimated time for shipment of your order.

Your item(s) are in stock and ready to ship. Unfortunately, your original PayPal payment authorization has expired. Therefore, we are unable to charge you for this order.

Before we can ship your order, we will need you to send a PayPal payment of $200.30 to Sales@OpticsPlanet.com.

Once you have completed the payment, please reply to this email with the associated PayPal payment transaction ID so that we can confirm payment and continue processing your order.

We appreciate your patience while we continue to monitor your order. We also hope that you will allow us another chance to exceed your expectations.

Guest

I had the same problem. Ordered binos for a hunting trip I'm leaving on tomorrow over a week ago and paid extra for shipping.

Called today and order was not even filled.

And there only a 100 miles from me. Will never do business with them again.

Arrie Noi

Hi Kerstin,

Thank you very much for your message and the open feedback. On behalf of everyone here at OpticsPlanet, let me be the first to apologize to you.

We strive for complete customer satisfaction, however in the case of your order, it is very clear that we missed the mark. There is nothing I can do or say to take back the experience you had with us, but again I am truly sorry.

I would love to look into your order personally and move mountains to make sure we get this sorted out for you. When able, could you please send your order number to sales@opticsplanet.com so I can take a look.

Again, I apologize for your poor experience with our store, and look forward to trying to make it up to you. Have a great day!

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