I ordered a bino harness system for a Christmas gift on Dec 1. The order said it would be mailed between Dec.4 and 11.
For 24 days I called and emailed the company to see when it would be shipped. My order status said to be shipped in 2 business days and it said that same thing for 24 days. When I left messages, no one called me back. I finally received the harness on Dec 28, too late to give as a gift.
The packaging was poor and quality of harness is poor also. This was a highly unsatisfactory ordering and customer service experience.
I will never order from Optics Planet again. I was NEVER told this item was back ordered until after 20 days of ordering it.